City of Cape Town

Metro Police Call Centre

• 0860 76 54 23
• 021 596 1999 (24 hours)

Public Emergency Communications Centre (PECC)

• 107 (from a landline)
• 021 480 7700 (cell or other phone)
• @pecc107 (on twitter)

General Numbers

• 32211 SMS Crime Line
• 0800 222 771 Metal Theft
• 021 400 6224 Abandoned Vehicles
• 021 812 4444 Traffic Signals
• 0800 872 201 Homeless
• 112 Emergencies
• 021 424 7715 Stompie Hotline

Service Delivery & Complaints Centre

• contactus@capetown.gov.za
• 0860 103 089 (07h30 - 17h00)
• 086 576 1568 (fax)
• www.capetown.gov.za (service requests)

Public Lights

• 31220 SMS
• power@capetown.gov.za

C3 Notifications (Water Pipes)

• 31373 SMS (160 characters maximum)

Liquor, Vice and Problem Buildings

• aletta.williams@capetown.gov.za
• 021 918 7434 (fax)

Send information about buildings housing criminal activities

Solid Waste Department

• Call centre: 0860 103 089
• Email: wastewise@capetown.gov.za

Electricity

Faults and enquiries

• Call centre: 0860 103 089
• Email: faultreporting.centre@capetown.gov.za
• SMS: 31220

Cart Horse Protection Association

• 082 659 9599 (Diana Truter)
• patrolchpa@gmail.com

Independent Police Investigative Directorate (IPID)

Fintrust Building, 1st Floor

Corner Petrusa & Mazzur Street

Bellville

7530

• 021 949 3196 (fax)
• complaints.westerncape@ipid.gov.za

Handles complaints about SAPS

Speaker

• 021 400 5864 (fax)
• dirk.smit4@capetown.gov.za

Ombudsman

• 021 400 5487
• 021 400 5952 (fax)
• ombudsdirect@capetown.gov.za

DOCS - CPF Complaints (Department of Community Safety)

• nmglijima@pgwc.gov.za
• 086 746 6989 (fax)

Drought Management

Please note the below helpful links to assist with your specific water related queries:

Report

Water and Sanitation related complaints (Burst pipe, water outage, blocked drain, etc.)

• Call centre: 0860 103 089 (option 2: water-related faults)
• Email: water@capetown.gov.za
• Online: Log a service request at www.capetown.gov.za/servicerequests (keep your ref number to track the complaint)
• SMS: 31373 (max 160 characters)
• Whatsapp: 063 407 3699

Faulty water management devices

• Call centre: 0860 103 089 (option 2: water-related faults)
• Email: water@capetown.gov.za
• Online: Log a service request at www.capetown.gov.za/servicerequests (keep your ref number to track the complaint)
• SMS: 31373 (max 160 characters)
• Whatsapp: 063 407 3699

Water restriction violation

• Email: water.restrictions@capetown.gov.za
• Online: Log a service request at www.capetown.gov.za/servicerequests (keep your ref number to track the complaint)

Water billing error

• Call Centre: 0860 103 089
• Email: accounts@capetown.gov.za

Apply - Water restrictions exemption

• Apply for exemption from water restrictions

Water allocation increase

• Apply for increased quota for monthly household consumption
• Increase your water management device allocation

Submit - Business proposals or innovative ideas

• Email: Water.NewTechnology@capetown.gov.za

Media

Media enquiries or interviews

• Email: media.account@capetown.gov.za

More information on the drought crisis:

• www.capetown.gov.za/thinkwater
• Augmentation
• Drought
• Saving water in your business or organisation

Tenders

Visit the Tender Portal for more information.